Care Coordinator

Bluebird Care (Kensington & Chelsea), is a dynamic and highly professional domiciliary care agency currently looking for an enthusiastic, driven and professional Care coordinator to join their expanding team. The role is responsible for ensuring that all care packages are covered with an appropriate care worker at all times. To liaise with the care manager to ensure adequate cover for all existing and new packages to guarantee the smooth running of the care service. To assist the director in the management of costs by ensuring working patterns are efficient and logical. Applicants must have a passion for care, be flexible and have a good knowledge of the territory. In return, successful candidates will receive training and development opportunities, numerous benefits and the experience of working within a high performing team with a clear focus on putting the customers’ needs first. Duties and responsibilities • Dealing with changes to existing customers’ rosters and allocating staff to new customers • Normally being ‘first voice’ on the phone • Accepting, allocating and processing referrals for new work efficiently. • Accepting and processing changes and amendments to existing care packages • Assigning care workers to customers, whilst working within the standards and requirements of the company. • Ensuring all runs and working patterns meet the needs of the company, customer and care worker • Ensuring mileage and distance traveled is monitored and recorded • Ensuring adequate cover is available for sickness, absenteeism or holidays • Work with the care manager to pre-empt recruitment needs • Working with other members of the administration team to ensure high quality service provision. • Liaising with customers and care workers to ensure an efficient service provision • Keeping accurate records on the system and working with the office team to ensure all data is up to date and relevant. • Preparation of reports as required. • Ensuring care worker rota’s are completed and distributed on a weekly basis to all appropriate parties. • Take on-call duties as part of a team on a rota basis. • Ensuring all emergency on-call issues are dealt with effectively e.g. covering calls either directly or indirectly when care workers are sick or absent. Recording all emergency calls and passing the information to appropriate parties. • This list is not exhaustive and from time to time you may be required to undertake additional duties If you think you have what it takes to contribute to this high performing team then please send your CV through for consideration.

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