Service Delivery Manager

Allied Healthcare Group is currently seeking a suitably experienced individual to join our team in the our branch in Northfleet as a Service Delivery Manager. This is a full time permanent position. The overall purpose of this role is to liaise with managers within the Branch network and Training and Development Team to develop training and professional development plans that support the goals set by the executive board. Liaise with other functional/departmental managers so as to understand all necessary aspects and needs of staff training and development and to maximise the use of internal skills in the quality of internally delivered training and professional development activities. Duties Include (but not limited to): ? To manage all quality aspects of Professional Development including - Management of Assessors and IV Team - Adherence to funding profiles in collaboration with the Professional Development Manager - Internal and External Providers quality impact measures - Actively contribute to continuous improvement of all programmes within remit ? Develop plans to actively monitor and improve all functions within team / branch network / outsource provision. This will involve the monitoring process to be adopted across all training provision provided by Saga Homecare ? To ensure that management reports are available to assess the effectiveness and impact of Professional Development function and that key quality performance indicators are in place to support the company overall business objectives ? To plan the appropriate and cost effective allocation of learners to assessors, taking into account geographical location and assessor experience ? To plan and take appropriate remedial / performance management actions when individual and contractual targets are not met, in line with policy and procedure. ? To manage and plan the induction and development of all staff as appropriate ? To manage the allocated Assessor and IV team to ensure that this meets with Ofsted and Skills Funding Agency requirements by including the embedded training model ? To maintain appropriate accurate and complete records to meet auditing requirements of inspectors or customers as requested and within identified timescales You will need to have the ability to manage a team of 10-15 staff in the delivery of QCF Qualifications (Apprenticeships and Diplomas) to the allotted regional clients (Branches) a firm understanding of the Health and Social Care training agenda as defined in the Care Quality Standards, Skills for Care Guidance (Common Induction Standards) and the Qualifications Credit Framework (QCF), experience of performance management, an understanding of budgets and be able to travel to branches across the UK. It would also be desirable to have a training qualification (Level 4) or above or Management qualification (Level 4) or above. If you feel that you have the right skills and qualifications for this role please email your CV to careers@alliedhealthcare.com today ! Allied Healthcare Group is an equal opportunities employer and regulated by CQC. Allied healthcare is committed to safeguarding and promoting the welfare of children, adults and young people and expects all staff to share this commitment.



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